Common questions first. If none of these help, email us and a person will reply.
Email: hello@klakso.com
Include your app version from Settings → Help & support if you are reporting a problem.
The invite message contains a short code. Ask them to install Pairlooms, create an account, then choose “My partner already has a space” and type the code in. Codes expire, so if it has been a while, generate a fresh one from the invite screen.
Open Settings → Notifications in the app. It shows whether permission is granted, whether push is registered, and has a Send a test notification button. If permission says denied, it has to be changed in your device's own Settings — apps cannot re-ask.
Distance requires both of you to switch sharing on. If either side is off, neither sees a distance. Turning it off deletes the stored position immediately.
Pairlooms Premium is billed through Apple. Manage or cancel it in your Apple ID account settings — Settings → your name → Subscriptions on iOS. If you subscribed before and reinstalled, use Restore purchases in Settings → Subscription.
One subscription covers both partners.
Settings → Sign-in & security → Delete account. It is immediate. If you only want to leave your partner's space without deleting your account, use Disconnect instead.
Each person's ritual history stays with them when a couple disconnects, because it belongs to both of you. If you both want it erased, email us from the address on each account and we will remove it together.
Email hello@klakso.com. Please do not include anything you wrote in the app — we do not need it, and we would rather not have it.